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STORE POLICY
Customer Care
At Handmade Epoxy Resin Art by Nelia, we take pride in creating unique, handmade epoxy resin products with care and attention to detail. Customer satisfaction is important to us, and we want every customer to enjoy their purchase.
If you have any questions about our products, custom orders, pricing, or delivery, please contact us through our website or WhatsApp on 083 402 6999. We will gladly assist you.
As our products are handmade, slight variations in colour, patterns, and finishes may occur, making each item unique. We appreciate your support of our small business.
Privacy & Safety
We respect your privacy and are committed to protecting your personal information. Any information you provide when placing an order, such as your name, contact details, delivery address, and payment information, will be used to process your order, arrange delivery, and communicate with you.
We do not sell your personal information to third parties. Your information may be shared with trusted service providers when necessary to complete your order or process your payment.
We take reasonable steps to protect your personal information in accordance with applicable South African data protection laws, including POPIA (Protection of Personal Information Act).
Wholesale Inquiries
Interested in ordering our handmade epoxy resin creations in larger quantities? We welcome inquiries for bulk orders, gifts, special occasions, and customised products.
Please contact us on WhatsApp at 083 402 6999 to discuss your requirements, product options, pricing, and estimated production times. All bulk and custom orders will be quoted individually.
Payment Methods
Payment arrangements will be confirmed when your order is placed.
For custom-made products, payment arrangements and any applicable deposit requirements will be communicated before production begins.
Orders will only be processed once the required payment has been confirmed.