FREQUENTLY ASKED QUESTIONS

We deliver throughout South Africa using courier services. Customers are responsible for the delivery costs. Shipping fees will be confirmed before your order is finalized.

Delivery costs depend on your delivery address, parcel size and the courier service used. Customers are responsible for the shipping fee. We will confirm the delivery cost with you before finalising your order.

Browse our online shop and select the handmade epoxy resin product you would like to purchase. Follow the instructions on the product page and proceed to checkout to place your order.For customised products, please provide your design preferences in the fields provided, where applicable.If you need assistance or have any questions before placing your order, you are welcome to contact us via WhatsApp using the contact details on our website.

Yes! We welcome customised orders at Handmade Epoxy Resin Art by Nelia. Depending on the product, you may be able to choose your preferred colours, themes, designs and other details.Please provide your design preferences when placing your order, or contact us via WhatsApp to discuss your ideas before ordering.Customised products are made especially for you, and the final design will depend on the product and your requirements. We will discuss the details with you before proceeding with your order.

The preparation time depends on the product you order and whether it is a ready-made item or a customised creation.Customised products may require additional time to design, prepare and finish. We will advise you of the expected preparation time when confirming your order.Please remember to allow additional time for courier delivery once your order is ready to be dispatched.

Available payment methods and payment instructions will be provided during checkout or confirmed with you when arranging your order.For customised orders, please confirm the payment arrangements before your order is started. If you have any questions about payment, please contact us via WhatsApp using the contact details on our website.

Yes! Every item from Handmade Epoxy Resin Art by Nelia is handcrafted with care, creativity and attention to detail.Because each piece is individually made, slight variations in colours, patterns, glitter placement and finishes may occur. These unique differences are part of what makes handmade epoxy resin art special.We take pride in creating beautiful, distinctive pieces that you can enjoy yourself or give as thoughtful gifts.

Yes. Colours may appear slightly different depending on your screen settings, lighting and photography.As our epoxy resin products are handmade, patterns, colour combinations, glitter placement and other decorative details may vary slightly from one piece to another.We do our best to display our products as accurately as possible so you know what to expect when placing your order.

We take great care when preparing and packaging your orders. However, if your item arrives damaged or you receive an incorrect product, please contact us as soon as possible after delivery.Please provide clear photographs of the product, any damage and the packaging so that we can assess the issue.We will review the information and discuss the appropriate next steps with you. Please retain the original packaging until the matter has been resolved.

To keep your handmade epoxy resin products looking beautiful, please follow these care tips:Clean gently with a soft, non-abrasive cloth.Avoid harsh chemicals, abrasive cleaners and rough scrubbing.Protect your items from excessive heat and prolonged direct sunlight.Handle your products carefully to prevent scratches, chips or damage.For clocks, games, jewellery and decorative pieces, follow any specific care instructions supplied with the item.Our resin creations are made to be enjoyed and displayed. Unless a product is specifically designed and labelled for food contact, do not use it to prepare or serve food.With proper care, your handmade resin art can remain beautiful for years to come.

Absolutely! Handmade epoxy resin art makes a thoughtful and unique gift for birthdays, anniversaries, weddings, Christmas and other special occasions.We welcome enquiries for customised designs, colours and themes, depending on the product you choose.If you have a particular idea in mind, please contact us via WhatsApp to discuss your requirements. We recommend placing customised orders in advance to allow sufficient time for creating your special piece.At Handmade Epoxy Resin Art by Nelia, every creation is made with care and love, making your gift truly special.